Help Center
Find resources, FAQs, and step-by-step guides to assist you with all of your mortgage needs.
How Can We Help You?
Check out our self-service tools, including an automated phone system and a robust Knowledge Hub, or chat with us directly. And if you’ve been affected by a natural disaster, our dedicated relief options are just a click away. At Newrez, we’re committed to guiding you toward a smooth, stress-free homeownership journey—every step of the way.
Loan Options that Work for You
Browse flexible loan solutions designed to help you achieve your dreams.
Looking for self-service options?
Access our interactive options to get quick answers to your questions, without the need to speak with a live representative.
Impacted by a Natural Disaster?
We're committed to supporting our customers through the financial strain that often follows a natural disaster like a hurricane, flood, or tornado.
Servicing Mailing Addresses
If you are mailing a payment, request for information, or notice of error, please use the addresses below.
Holiday Schedule
When is the Newrez Customer Service line closed?
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New Year's Day |
Martin Luther King Jr. Day |
Presidents Day |
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Memorial Day |
Juneteenth |
Independence Day |
| Labor Day | Thanksgiving Day | Christmas Day |