Help Center

How can we help you?

Find resources, FAQs and step-by-step guides for all your mortgage needs—right here, anytime.

New to Newrez?

Learn how to view your loan status, easily upload documents and stay up to date on your loan details using our online portal.

Start here for helpful information if your loan was recently transferred to Newrez.

Follow our step-by-step guide to set up your online account and get familiar with using the portal.

Get real-time insights into your mortgage, estimated home value, and savings and equity options—plus tools and resources to put them into use.

Discover our convenient and flexible payment options for your mortgage.

Understand how escrow impacts your monthly payment, including changes in property taxes and insurance adjustments.

Stay informed about any fees associated with your account and find practical tips to on how to avoid them.

Learn what options are available if you happen to fall behind on your mortgage.

Follow these guidelines to protect your account and stay in the know about common scams—your security is our top priority.

Get quick and easy access to all necessary forms for your mortgage transactions.

Get access to helpful resources if you’re ever impacted by a natural disaster.

Learn more about how Newrez can help you transfer your current mortgage to a new owner when you sell your home.

Access our interactive options to get quick answers to your questions, without the need to speak with a live representative.

Browse flexible loan solutions to find the one that suits your needs.

If you're mailing a payment, request for information or notice of error, please use the provided addresses.

The Newrez Customer Service line is closed in observance of the following federal holidays.