Managing your mortgage payments just got easier

Sign in to your online account and click Account Details to access your dashboard. Hover over Payment History. It may take up to three business days for funds to be withdrawn from your bank account. 

If you want us to alert you when we withdraw your payment from your bank account and post it to your mortgage account, sign up for text notifications. From your dashboard, click on the “down” arrow next to your profile icon and select “My Profile” from the drop-down menu. Then, navigate to “Phone Numbers” in the top menu. Verify your phone number and phone type, check the box to opt-in to text alerts, and click “Save.” 

You don’t need to do anything. Your previous servicer will forward your payment to us. All future payments should be made to us once your loan transfer is complete.

If you've recently refinanced or paid off your mortgage, there are several reasons you may still receive a statement from Newrez. 

1. Your  payoff is still being finalized. The statement may have been generated before your payoff was fully processed. This doesn’t necessarily mean a payment is still owed. 
2. Newrez services your loan. If you refinanced, Newrez may be the lender, servicer, or both on your new mortgage, so continued communications may relate to that account rather than your old one.  
3. You refinanced with a new lender and servicer, and Newrez is sending final account communications. Even if your new mortgage is with a different lender and servicer, you may receive final statements or notices from us related to your prior loan while records are being closed out. 
4. Final escrow adjustments. If you had an escrow account, we’re required to send a final escrow statement and refund any surplus within 20 business days of payoff — subject to state law of your payoff. This can generate a notice even after your loan is closed. If you believe you’ve been billed in error or your final escrow refund hasn’t arrived within that window, you have the right to submit a request for error resolution, and we’re required to investigate and respond within the timeframe required by law. Contact us at 866-317-2347, or submit your request in writing to Newrez, PO Box 10826, Greenville, SC 29603, and we’ll confirm your account status.  

If you want us to alert you when we withdraw your payment from your bank account and post it to your mortgage account, sign up for text notifications. Sign in to your online account and click Account Details to access your dashboard. Click on the “down” arrow next to your profile icon and choose “My Profile” from the drop-down menu Then, navigate to “Phone Numbers” in the top menu. Verify your phone number and phone type, check the box to opt-in to text alerts, and click “Save.” If you need to update your phone number, you can call us at 866-317-2347 or chat with us online Monday - Friday, from 8 a.m. - 8 p.m. ET. 

It could mean we need to speak with you regarding your loan.

Have your loan number ready and call 866-317-2347 to speak with one of our representatives. We’re available Monday - Friday from 8 a.m. to 9 p.m. ET and on Saturday from 10 a.m. - 2 p.m. ET. You can also use our chat function by signing into your online account and click Chat Online from your dashboard, Monday - Friday, from 8 a.m. - 8 p.m. ET. 

Whether or not you can cancel an already scheduled payment depends on what kind of payment it is:

• Same-day payments cannot be canceled. This includes one-time payments that you scheduled earlier in the day or any payment that’s scheduled to be paid that same day.
• Once a month (monthly), twice a month (bi-weekly), or every two weeks (semi-monhly) automatic payments can be canceled — as long as you make your request no less than three business days before the scheduled payment date. Have your loan number ready and call 866-317-2347 Monday – Friday 8 a.m. – 9 p.m. and Saturday 10 a.m. – 2 p.m. ET.
• For any other scheduled payments:
  • If it's more than seven business days before your scheduled payment date, you can cancel your payment. Sign in to your online account and click Account Details to access your dashboard. Hover over Payments and choose View Pending Payments.
  • If it's seven business days or less before your scheduled payment date, have your loan number ready and call 866-317-2347 Monday - Friday 8 a.m. - 9 p.m. and Saturday 10 a.m. - 2 p.m. ET. Tell the representative you want to cancel a schedule payment.

Most changes in your payment amount are due to changes in your property taxes or your homeowner’s insurance premiums. If you have an adjustable-rate mortgage, your payment may have changed as a result of us recalculating your interest rate.

Are you interested in paying off your mortgage loan? Sign in to your online account and click on Account Details to access your dashboard. Hover over Payments and then choose Request Payoff to request a payoff quote.

Your quote will have an expiration date, so act quickly after you receive it. Otherwise, it will expire, and you’ll have to start over and get another one.

If you want to send certified funds, cashier’s check, or wire transfer to pay off your mortgage, make sure you pay the amount shown on a current, valid payoff quote (refer to the previous question and answer for more information).

Write your loan number on your payoff with certified funds or cashier’s check and mail it with a brief letter of explanation to: Newrez Servicing 75 Beattie Place, Suite LL202 Greenville, SC 29601

If you pay by wire transfer, please use the information below.

• Bank Name: Citibank N.A
• Bank Address: 388 Greenwich St.
• Bank City, State: New York, NY 10013
• Bank ABA Routing Number: 021000089
• Bank Account Number: 31354717
• Credit Account Name: NEWREZ LLC CONSOLIDATED DEPOSIT ACCOUNT
• Memo: (Please list your loan number here.)

Sign in to your online account and click Account Details to access your dashboard. Select Make a One Time Payment and click the Continue button. Click the Edit button, which displays your bank-account information, along with two data-entry fields: one for Additional Principal payments and the other Additional Escrow payments.

Choose the appropriate checkbox and then enter the amount you want to pay in the corresponding data field. Verify your bank account information and click Continue. Then, verify the displayed transaction details and click Save.

To make a fee payment, call 866-317-2347 and ask to speak with one of our representatives during our office hours of 8 a.m. to 9 p.m. Monday - Friday and on Saturday from 10 a.m. - 2 p.m ET.

You can also mail us a check or money order. Be sure to include a detailed letter that explains what fees you want to pay. Be sure to write your loan number on your check or money order. Mail your payment and your letter to:

Newrez
PO Box 60535
City of Industry, CA 91716-0535 

PMI is an insurance policy that protects your lender from financial loss if you stop making your mortgage payments. Note: PMI insures only your lender against loss; it does not make mortgage payments for you if you’re injured or unemployed. To learn more, review our helpful article, “What is PMI?" 

Possibly. Whether or not you can cancel your PMI depends on several factors, such as:

• Your mortgage type (conventional, Fannie Mae, Freddie Mac, FHA/VA, etc.)
• Age of your loan
• Substantial home improvements made after the closing of your loan.
• Your payment history
• How much equity you have in your home

Your first step is to send us your request verbally or in writing. Sign in to your online account and click on Account Details to access to your dashboard. On the right side of your dashboard, click Contact Us, and choose PMI Cancellation from the available options under “What is your question about?” In the Details field, provide a detailed description of why you want us to cancel your PMI. Then click Submit.

It will take about 30 days for us to review your request and get back to you. Note: PMI is required for some loans and cannot be removed. Examples include:

• USDA loans
• FHA loans closed before January 1, 2001
• FHA loans closed after June 3, 2013

To learn more, review our helpful article, “What is PMI?"