Thank you for visiting our site. If you have questions about your mortgage loan account, please contact your mortgage servicer using the toll-free phone number listed below, or by clicking on the image of the billing statement below that looks like your statement to sign in to the correct customer service website. 

If you are interested in learning more about home loan and refinancing opportunities that NewRez may be able to offer you, please contact us at 888-673-5521.

Questions on which Customer Service team to contact?

To sign in to your account, please click on one of the images below. Your paper statement or electronic statement will help you to identify the correct customer service center. 

NewRez

NewRez

Questions?  Please contact Customer Service.

866-317-2347

NewRez Sign In

LoanCare, LLC

LoanCare, LLC

Questions?  Please contact Customer Service.

800-410-1091

LoanCare Sign In

PHH Mortgage Services

PHH Mortgage Services

Questions?  Please contact Customer Service.

888-820-6474

PHH Sign In
We appreciate the trust you have placed in NewRez. In return, we pledge to proactively work on your behalf to help you save money and make the most of your biggest investment. Your dedicated team of loan advisors will monitor the market to find opportunities that work to your advantage.  We will notify you when:
  • Rates go down and you have the chance to lower your monthly payment
  • Your home’s value goes up, giving you access to more cash
  • Special home purchase programs or exclusive offers are available to you
That’s our commitment to you. That’s the Home Team Advantage.
If you have any questions about your mortgage loan account, please contact your mortgage servicer at the phone numbers above. NewRez LLC is an affiliate of New Residential Mortgage LLC, the company that owns the right to service your loan.