Welcome to Newrez

Mortgage servicing transfers are driven by business and operational decisions between lenders. This is a common practice in the mortgage industry and isn’t reflective of your value as a customer. We understand that your homeownership journey doesn’t end at the closing table, which is why we choose to invest in homeowners like you. We’re thrilled you’re joining us and are committed to supporting you at every step. 

No. Your loan terms — such as your interest rate, principal balance and maturity date — will not change as a result of the transfer. In some cases, minor adjustments may occur due to escrow analysis, recent payments or updates identified during the transfer process. Any updates will be reflected in your monthly statement, and we’re happy to answer any questions.

It takes time to fully close the account with your current provider, reconcile your loan information and open your account in our computer systems. We have limited information about your account until the activation process is complete, but rest assured your home loan is in good hands, and we’ll notify you with your loan details as soon as possible.

At Newrez, we’ll always keep you in the know, starting with timely emails that include important account updates. Please be sure to review the welcome email you receive upon loan activation — it contains important information about your mortgage. You will also receive a welcome letter in your mailbox with additional details about your loan.

We will begin accepting your payments once the transfer is complete. The loan transfer process may take up to a week to activate in our system. However, payments will not be posted to your account until a few days after activation.

Once your loan has been transferred and is active in our system, you can make payments online by creating an account or using our automated phone system. Activation may take up to a week after the transfer date as we reconcile your loan information from your previous servicer. 

We offer a variety of payment methods, including:

Autodraft- Automatic withdrawal of your payment from your funded bank account is the easiest and most convenient way to pay. When your loan transfers to us from another servicer, your autodraft arrangements are sometimes carried over to us automatically — but check the welcome letter we’ll send you once your loan is activated to be sure. It’s very important to review this letter carefully and confirm your payment details because not all autodraft arrangements will transfer from your previous servicer automatically. Depending on your scheduled draft and loan transfer dates, if your autodraft arrangements are transferred to us, your first draft may be delayed while we activate your loan. If you need to set up auto draft payments, you can sign up for an online account once your loan is activated to enroll.

Online Bill Pay- You can use your bank’s online bill-pay service, or any other online bill-pay system. Just enter the correct payment amount and set your payee name to Newrez LLC. If your mortgage has an escrow account or if you have an ARM (adjustable-rate mortgage) loan, be sure to track any changes in your payment and adjust your bill-pay amount before your payment is due.

Website/Mobile App- Once your loan is active in our system, you can sign up for an online account. To make one-time payments click on account details to access your dashboard, and select One-Time Payment. You can also download the Newrez app on the App Store or Google Play Store to access your online account and make payments on the go.

Phone- Make a payment using our automated phone system or by speaking with Alex, our AI Voice Assistant. She can help you complete your payment in under 2 minutes. To get started, call us at 866-317-2347 and press 0, then press 1. Make your payment through the IVR here, or wait for the next prompt and press 2 to connect with Alex and have her guide you through your next steps. If you'd prefer to speak with a live Customer Care representative you can say "agent" to be transferred to the next person available.

Check or money order- We don’t accept cash payments, but you can pay by check or money order. If you get paper statements from us, be sure to include your payment coupon with your payment. Also, remember to write your Newrez 10-digit loan number on your check or money order.

Chat- Rezi, your digital mortgage assistant, is available 24/7 to help you manage your account, including making your monthly payment. Choose the chat button here on the website and use the prompt "Make a Payment" to get started once your loan is activated.

To learn more about our payment options, visit our Payment Hub for additional resources, including self-help articles, a breakdown of your mortgage statement, and a step-by-step guide on setting up your online account.

Once your loan has been transferred to us, you will need to update the Payee Settings in your online bill-pay system: Enter the name of your new servicer (Newrez LLC) and the new 10-digit loan number we will provide in the welcome communications sent to you after your loan is activated.

If you use a bill pay service or mail your payment, this will be the time to update your payee name and address to Newrez, PO Box 60535, City of Industry, CA 91716-0535. Allow time for mail transit.

You don’t need to do anything. Your previous servicer will forward your payment to us for 60 days after the effective transfer date.

It depends. If you previously paid your monthly payment by automatic withdrawal (autodraft) from your funded bank account, that information will sometimes transfer over to us automatically — provided that your previous loan servicer initiated the transfer. The welcome letter we'll mail you once your loan is active in our system tells you if your autodraft information successfully transferred to us. It’s very important to review your welcome letter carefully to confirm your payment details.

If you need to set up autodraft payments from your bank account, sign in to your online account and click Account Details to access your dashboard, then click Schedule Recurring Payment.