Payment Hub
Pay online or by check. Stay on top of your mortgage without stress.
Managing Your Mortgage Payments Just Got Easier
At Newrez, we understand that managing mortgage payments can sometimes feel overwhelming, especially when balancing other financial responsibilities. That’s why we’ve introduced flexible payment options designed to make staying on top of your mortgage simple, convenient, and aligned with your lifestyle. From automatic withdrawals to easy online payment tools, our solutions empower homeowners to take control of their finances effortlessly.
Flexible Payment Options
Autodraft (ACH)
Payments are withdrawn directly from your bank account. Monthly, bi-weekly, and semi-monthly options are available.
One-Time Payment
Pay when it's convenient for you. Sign in to your online account to make a hassle-free payment.
Online Bill-Pay
Set up payments through your bank's online-bill service—or any other online bill-pay system.
Alternative Plans
Check or Money Order is a simple and reliable way to send your payment.
Questions about your mortgage statement?
Check out this quick breakdown of how to read your mortgage statement.
Benefits of Flexible Mortgage Payments:
Minimize Stress
Set up your payments to fit your financial schedule.
Avoid Late Fees
Automatic reminders and withdrawals ensure timely payments.
Financial Management
Simplify budgeting with consistent mortgage payment structures.
More Convenience
Access payment tools anytime, anywhere with online solutions.
FAQs
Sign in to your online account and click on your loan number to go to your dashboard. Click on Payments and then click on View Pending Payments. It may take up to three business days for funds to be withdrawn from your bank account.
If you want us to alert you when we withdraw your payment from your bank account and post it to your mortgage account, sign up for text or email notifications.
From your dashboard, click on the “down” arrow beside your profile icon and select My Profile from the pull-down menu. Then click on Contact Preferences and click on Notifications.
Nothing. Your previous servicer will forward your payment to us. Per government regulations, we don’t charge late fees or report late payments to the consumer credit agencies during the first 60 days after the transfer.
If you want us to alert you when we withdraw your payment from your bank account and post it to your mortgage account, sign up for text or email notifications. Sign in to your online account and click on your loan number to go to your dashboard. Click on the “down” arrow beside your profile icon and choose My Profile. Then click on Contact Preferences and click on Notifications.
Is our website or our automated phone system preventing you from making a payment? If so, it could mean we need to speak with you regarding your loan.
Have your loan number ready and call 866-317-2347 to speak with one of our representatives. We’re available Monday - Friday from 8 a.m. to 9 p.m. ET and on Saturday from 10 a.m. - 2 p.m. ET. You can also use our chat function by signing into your online account and click Chat Online.
Whether or not you can cancel an already scheduled payment depends on what kind of payment it is:
- Same-day payments cannot be canceled. This includes one-time payments that you scheduled earlier in the day or any payment that’s scheduled to be paid that same day.
- Monthly or bi-weekly autodraft payments can be canceled—as long as you make your request no less than three business days before the scheduled payment date. Have your loan number ready and call 866-317-2347 (Eastern time; Mon. – Fri. 8 a.m. – 9 p.m.; Sat. 10 a.m. – 2 p.m.)
- For any other scheduled payments:
- If it's more than five business days before your scheduled payment date, you can cancel your payment. Sign in to your online account and click on your loan number to go to your dashboard. Click on Schedule Recurring Payment and click the Continue button that appears in the pop-up menu.
- If it's five business days or less before your scheduled payment date, have your loan number ready and call 866-317-2347.(Eastern time; Mon. – Fri. 8 a.m. – 9 p.m.; Sat. 10 a.m. – 2 p.m.). Tell the representative you want to cancel a scheduled payment.*
Most changes in your payment amount are due to changes in your property taxes or your homeowner’s insurance premiums. If you have an adjustable-rate mortgage, your payment may have changed as a result of us recalculating your interest rate.
Are you interested in paying off your mortgage loan? Sign in to your online account and click on your loan number to go to your dashboard. Click on Payments and then click on Request Payoff to request a payoff quote.
Your quote has an expiration date. If full payment is not received before that date, you will need to request a new payoff quote.
Note: Depending on local and state laws, we may charge you a fee of up to $30 to prepare a payoff quote.We will let you know in advance if a fee is assessed for your payoff quote.
Sign in to your online account and click on your loan number to go to your dashboard. Click on Make a One Time Payment and click on the Continue button. Then click on the Edit button, which displays your bank-account information, along with two data-entry fields: one for Additional Principal payments and the other Additional Escrow payments. Click on the appropriate checkbox and then enter the amount you want to pay in the corresponding data field. Verify your bank account information and click Continue. Then verify the displayed transaction details and click Save.
You can mail us a check or money order. Be sure to write your loan number and the fee description (ie. Late Charges, BPO, NSF, Property Preservation, Legal Fees, etc.) you would like to pay on your check or money order. Mail your payment and your letter to:
Newrez LLC
PO Box 650840
Dallas, TX 75265-0840
You can also make a payment to be applied to fees by calling 866-317-2347 and ask to speak with one of our representatives during our office hours of 8 a.m. to 9 p.m. Monday - Friday and on Saturday from 10 a.m. - 2 p.m ET.
