If you are likely to be impacted by Hurricane Erin, please get to safety. If you are impacted, please reach out to your FEMA representative for Disaster Assistance or file a flood insurance claim. Learn more on our Disaster Relief page.
In observance of Labor Day, our live customer service lines will be closed on August 30 and September 1. We will reopen for normal business hours on September 2. You can manage your account online anytime.

Shane Ross

Shane Ross is the Head of Servicing and oversees all facets of the servicing business for all New Residential Corp. entities. Mr. Ross previously served as Managing Director of Servicing at Shellpoint Mortgage Servicing, a division of the Company.

He has over 25 years of experience in mortgage servicing and consumer finance. His prior servicing leadership experience includes serving as Chief Operating Officer for Selene Finance and Litton Loan Servicing. Shane’s years of expertise in overseeing servicing businesses have proven a strong operational foundation.

Mr. Ross earned a bachelor’s degree from the University of North Texas.