In observance of the New Year's holiday, our live customer service line will close early on Wednesday, December 31 at 7PM ET and will remain closed on Thursday, January 1. We will return to regular business hours on Friday, January 2. To manage your account, sign in to your online account.

Shane Ross

Shane Ross is the Head of Servicing and oversees all facets of the servicing business for all New Residential Corp. entities. Mr. Ross previously served as Managing Director of Servicing at Shellpoint Mortgage Servicing, a division of the Company.

He has over 25 years of experience in mortgage servicing and consumer finance. His prior servicing leadership experience includes serving as Chief Operating Officer for Selene Finance and Litton Loan Servicing. Shane’s years of expertise in overseeing servicing businesses have proven a strong operational foundation.

Mr. Ross earned a bachelor’s degree from the University of North Texas.