Hi, my name is Jerry (Skip) West. My friends call me Skip and if I am helping you with your loan, please call me Skip. I have been involved in the mortgage business for the past 20+ years and have had many roles serving in origination, building relationships and leadership. During this time I have learned one very important thing to be successful... …Good Communication and Good Listening lead to Good Service.
Whether you are buying your 1st home or refinancing your existing home, I am your industry expert. I am here to LISTEN to your objectives and help you find the best solutions to meet those goals. From application to closing and beyond I will COMMUNICATE every step of the way so you will never wonder what is happening next.
At NewRez we strive to build customer relationships that last beyond your loan. We keep the loan process SIMPLE for you and deliver the SERVICE to you that I would expect as if it were my own loan. Our operations teams are the best in the business and as a team, we will work tirelessly to make your purchase or refinance a reality. So if you are ready to talk with someone that cares about what you want and will deliver on that, I am ready for your call.
" It is with great pleasure that I write this letter to inform you of the exceptional service provided by New Penn Financial during the refinance of our mortgage. We have been with New Penn since we purchased our home 10 years ago. Since then we have re financed twice and on both occasions, it has been a pleasure working with your staff. This last re-finance we were extremely fortunate to have worked with Jerry West. From the first phone call to the closing of our loan, he was there to provide guidance, answers and through his professionalism and knowledge of your products, he made the entire process easy and unencumbered. There was never a time when I felt unattended as I could reach him anytime. He is a tremendous asset to your team. I can assure you that should anyone I know need assistance with their mortgage issues I will direct them to you and have them request to work with Jerry. Again, thank you for all that New Penn Financial has done for us and I am sure we will be calling on you in the future. "
" It was a pleasure doing business with New Penn and the refinance went smoothly. Skip was top notch and assisted me through the whole process. "
" Hi Skip, I just wanted to say thank you for the job that you did for me on my mortgage refinance. I know it was difficult with me being an over the road driver, and getting documents signed. Everything went along quickly and smoothly. Again, thank you for a job well done. I would highly recommend you and New Penn Financial to anyone needing a home mortgage or refinance. Thank you. "
" “I hope you had a wonderful Thanksgiving and that your blessings continue during Christmas and the New Year. Again I want to thank you for the integrity you exhibited in helping me pursue the refinancing of my home. You were always available when I had questions and I will always remember your thoughtfulness and care. You may not realize that this is a rare thing to observe in many areas of business these days.” "
" "John and I would like to thank you from the bottom of our hearts for assisting us with this refi. You have been very punctual and helpful while helping us open the next chapter of our lives. I am still so very thankful that we will be able to skip two payments as that pays for the birth of our new baby in March. Our closing went so very smoothly. Thank you again." "
" "We want to thank you for making this such an easy transaction. We've done this a few times in the past and this was by far the smoothest and most painless experience we have ever had with this type of transaction. Again, thank you for all your help and hard work on our behalf. We would not hesitate to recommend you and New Penn Financial to our friends. Best of luck to you in the future." "
" "Thank You!!! It was a pleasure working with you. I will recommend you to anyone I know that needs your service. Thanks again." "
" "We rated your performance at the highest level. We particularly appreciated you selecting the most advantageous mortgage program for us that we qualified for so that we could obtain the best possible interest rate. You always seemed to be right there when we called, but on the occasional times when you weren't, you got back to us quickly and always responded promptly to any questions or problems. We love that you kept us 'in the loop' and informed us of our refinance loan's progress. You were proactive in having us get everything we needed pulled together in advance, so once things were pulled together, everything could be processed smoothly. We were very happy with our experience and would definitely use New Penn Financial in the future. We would be happy to recommend any of our family, friends or colleagues to work with you specifically. Once again, thanks so much for your help and support with our refinance." "
" “I would like to thank you for referring Skip West for helping us out with our Harp Loan. Skip did an amazing job and his customer service was excellent. I would definitely recommend New Penn Financial.” "
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