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Dawn Evans-Hayes

Senior Mortgage Consultant

NMLS ID#: 377396

State License #: GA# 56436, MO# 16628-MLO

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About Me

I am here to assist you with all your mortgage needs. I will help you consider a whole range of factors regarding your lending needs whether you're purchasing your first home, a second home or refinancing. I will make every effort to simplify the lending process with step-by-step guidance from application to closing.

I am committed to providing you with the best customer service available. If you want to get started on a home loan, contact me today.

Office Details

Street Address

11020 David Taylor Drive
Suite 415
Charlotte, NC 28262

What Clients Say

“Dawn, Suzie and I would just like to say thank you for helping us refinance our mortgage from a 30 to 15 year with cash out. When we called, you were professional, knowledgeable, helpful, and answered all of our questions. We are so happy with the outcome and so grateful to you. Whenever we had a question you replied promptly or called us back in the same day. We would recommend New Penn Financial to our friends and especially have them work with you. We are grateful to New Penn Financial and you that we lowered our mortgage and eliminated our debt! Everything was done quickly, even though we were trying to do it all during the holiday season. We can’t thank you enough, and are so much better off now that we did it!”

Mike and Suzie E

“Dawn, I just want you to know how much I appreciated your thoroughness and care in handling our loan application and all of the resulting paperwork necessary to close the loan. You were very professional and really great to deal with. I would definitely refer you guys to our clients if the opportunity exists.”

Mark S

“Thank you for your professionalism and attentiveness during my refinance process. I really appreciated your time and obvious dedication to making sure I received the best possible loan. Because of your service, I'm sending my mom to you as well. She is looking to refinance on her home loan soon. Thanks again for everything. You obviously love what you do! You made me feel like I was your only customer.”

Deneane D

"As always it was my pleasure to work with you once again! Thank you for everything!! Happy Holidays & May God Bless You With Many Blessings!"

Billy B

“I wanted to take a moment and express my great appreciation to Dawn Hayes for helping us through our recent refinance with New Penn Financial. Since this was the first time that we were refinancing our original mortgage, we had several questions about the process upfront and during the refinance. Dawn was very diligent and efficient on our behalf and communicated regularly with us about items needed during the different stages of the loan. We just wanted to say that it was a pleasure to work with someone that is qualified with the whole of the HARP program and in working to help customers achieve their goals for refinancing. So a huge expression of gratitude to her from start to finish from our household.”

Gregory C

“Hi Dawn, I want you to know how pleased my husband and I are with the service we received from you on our refinance. You made the process so simple that senior citizens like us could put complete trust in your hands that you would take good care of us. You helped us get through the loan process on the computer like a breeze and I am not computer literate. When I had questions you graciously answered them all and did not make me feel stupid. I would highly recommend you and New Penn Financial to anyone who asks me. "You are a treasure and we're glad we found you". We can't thank you enough for all your help. Please show this message to your boss so you can get the recognition you deserve. We are very satisfied with you and New Penn Financial.”

Dianne H

“Dawn, thank you for your hard work & dedication. You really brought everything together. I am very impressed. I will definitely tell my friends about you. I wish you well & favor.”

Karen R

Hi Dawn, please accept this email to express my sincere appreciation for all of your help and support through my mortgage application process. You went above and beyond the call of duty and kept on task even when I was beginning to get discouraged. You kept me informed from the beginning to the end. It has been a great pleasure working with you. I appreciate your kindness, professionalism and continued willingness to assist me with any questions. If I meet anyone who is interested in mortgage assistance, I will gladly refer them to you. I would like to again thank you for everything that you have done to assist me in making this a very smooth process. You are truly the definition of GREAT customer service.”

Lydia W

"I want to take the this time to thank you for your assistance and hard work on this. I will definitely keep your number on file for any future inquiries. If I know of anyone looking to buy a house or refinance, I will definitely refer them to you. Once again, thank you for your honesty and due diligence. Best of luck to you on your future endeavors."

Anthony H

"Dawn, thanks for your diligence on my behalf. For a long, long time, I had been wanting to refinance as the rates crept lower and lower through the months, and your contact presented a great opportunity for me. I am happy that we were successful in getting this finalized to this point (tomorrow is my daughter's part of the closing), and I want you to know that the success of this loan only occurred due to your diligence. I know that it takes a VERY SPECIAL PERSONALITY to deal with the public and a close trust bond must be developed due to the sharing of personal financial and background information. You were very responsive and great to work with, and I could tell that you are quite knowledgeable and have vast experience in the entire loan process. It goes without saying that you are a people-person, very knowledgeable in your job, and a hard-worker, and your boss should definitely show his/her appreciation by giving you a monetary bonus for dealing with customers who can express a wide range of emotions in this process and also for dealing with co-workers and their timetables and good and bad work habits. Start to finish, you're the best! Thanks again! I will talk to you soon about getting me to the right person about setting up auto-deduct."

Judy M

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