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What Is an Escrow Refund?

Read Time: 4 Minutes Date Published: April 24, 2025
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If you’re a homeowner, your mortgage likely includes an escrow account to cover property taxes and homeowner’s insurance. These payments can fluctuate, and while they often increase, your escrow account might occasionally hold more than needed. In that case, you could receive a refund, commonly referred to as a “surplus.”

In this article, we’ll explain why escrow surpluses happen and how refunds are issued.

Want to learn more about how your escrow account works? Read this article.

Your Escrow Analysis Might Lead to a Refund

Newrez analyzes your escrow account at regular intervals (typically annually) to make sure there’s enough in your account to cover your property tax and homeowner’s insurance bills due within the upcoming 12 months. In addition to the annual analysis, you can also request an escrow analysis at any time.

During your escrow analysis, we’ll review your tax and insurance bills and compare them to the amount being held in your account. We typically maintain a minimum balance of no more than two escrow payments to help cover unexpected increases in your taxes or insurance premiums. This is referred to as a “cushion.”

If there is a shortfall, we will increase your monthly payment to ensure we have sufficient funds for upcoming tax and insurance bills. However, if your escrow account contains more money into your account than is needed to pay your upcoming tax and insurance bills, your analysis may result in a surplus. For more information about escrow payment changes, read: Why Did My Escrow Payment Change?

Click image below to enlarge.

Chart showing the Escrow Surplus Refund Process

Why Might I Have an Escrow Surplus?

On occasion, tax or insurance bills will decrease, resulting in you having more money in your escrow account than is needed to pay those bills and maintain your 2-month cushion. If you have an escrow surplus of more than $50, we’re required by law to return that money to you.

Notable exceptions: If the mortgaged property is located in New York, Maryland or Nevada, different options may be available to you. Your surplus also may not be returned to you if you are delinquent in your payments.

Reasons for an Escrow Refund:

·         Overestimation of Expenses: When projected costs for taxes and/or insurance exceed the actual amounts paid during the time period from the last analysis to the current analysis.

·         Adjustments in Taxes or Insurance Premiums: Changes in rates or billing schedules can result in an escrow surplus.

How Are Refunds Received?

We’ll tell you about the results of your escrow analysis by emailing you a personalized video. We’ll also mail you a detailed letter. If you are to receive a refund, your surplus check will be mailed alongside this letter (with exceptions noted above).

What If There’s a Mistake in My Escrow Account?

It’s unusual but possible for an error to occur with your escrow account. If you suspect an error, reach out to us through the chat function on your online account dashboard or via the contact us page on our website. We are glad to offer assistance with any issues.

We’re Here to Help

Your escrow account enables you to pay your property tax and homeowner’s insurance bills in monthly payments as a part of your mortgage payment, rather than having to remember to pay a larger annual or biannual payment. If you have any questions about the amount held in your escrow account, we’re glad to perform an analysis and provide the results to you.

Thinking about refinancingto save money or get cash? Talk with a Newrez expert to explore your options.

Why Newrez?

Newrez believes the lending business shouldn't just be about home loans - it should be about homeowners. That's why our employees get to know our customer's real needs, through final closing, and beyond.

Industry leading loan options
Simple pre-qualifications and application processes
Loans for everyone, from seasoned investors to first-time buyers
Putting power back into underserved communities

Disclosures

By refinancing an existing loan, the total finance charges may be higher over the life of the loan.

††The rate on your existing mortgage will not change. The Newrez Home Equity Loan program requires borrower to obtain a second mortgage at current market rates. Loan amount based on underwriting guidelines. Minimum 660 credit score. Minimum and maximum loan amounts apply. Program financing only available on properties with one existing mortgage lien and subject to maximum loan-to-value ratio. Not available in all states or territories. Other terms and restrictions apply. Please contact us for more information.

^ This HELOC is an open-end line of credit, available on owner occupied properties, where 75% of the approved full credit limit (minus the origination fees) will be drawn at the time of closing. Additional draws may be available after a 90-day period within the first 3 years not to exceed the available credit limit. Actual rates available to you may vary based on several factors including your credit score and combined loan-to-value. Loan amounts range from $50,000 to $350,000. We may determine home value and resulting equity through independent data sources and automated valuation models. An appraisal may also be required. Only available for eligible borrowers and property types. Not all applicants will be approved, pre-approval is based on data you have provided and certain assumptions that must be verified and subject to underwriting approval. Not available in all states or territories. Contact Newrez for more information.

This is not a commitment to lend. All loan programs are subject to credit, underwriting, and property approval. Programs, rates, terms and conditions are subject to change without notice. Other restrictions apply.