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  1. If you are likely to be impacted by Hurricane Erin, please get to safety. If you are impacted, please reach out to your FEMA representative for Disaster Assistance or file a flood insurance claim. Learn more on our Disaster Relief page. 

  2. In observance of Labor Day, our live customer service lines will be closed on August 30 and September 1. We will reopen for normal business hours on September 2. You can manage your account online anytime.

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Gena Coursen

Gena Coursen serves as Chief Administrative Officer for Newrez and is responsible for overseeing the Community Investment Team, Vendor Risk Management, Procurement, Expense Management and Corporate Real Estate functions across the organization.

Ms. Coursen brings 25 years of extensive experience in both the public and private sectors holding senior roles at Black Knight Financial Services; the City of Jacksonville, Florida; and Merrill Lynch. In these capacities, Ms. Coursen was responsible for Compliance, Vendor Management, Risk, Information Technology and financial reporting.

Ms. Coursen received a B.A. from Stetson University and dual Masters Degrees in Business Administration and International Finance from Touro University International (Touro College, New York).