Carol Karr

"Carol was a huge help, keeping us informed every step of the way. I couldn't have worked with a better person."

“Dear Carol, I want to let you know how great your service was in shepherding me through this refinance! It was so simple and painless for me - you were very clear on what was needed and kept me updated. I really appreciated your quick response to my questions -- you even gave me your personal cell phone number! I would recommend you in a heartbeat to anyone considering a refinance for a smooth and timely experience! Thanks again.”

"Carol was very helpful through the whole process of finding our dream home. She was quick to answer questions and even responded to us when she was off the clock. This is our second mortgage with New Penn and we've always had a great experience working with them. Carol fought to get us a good interest rate and was persistent throughout many months of searching and waiting. Thanks Carol!"

"Carol has been wonderful and explained everything to us with any of the technical speak that gets confusing. She’s great."

“Carol, my closing went without a hitch. I am now on to remodeling my kitchen. You cannot possibly know how long that dream has been in the making. This would not have been possible without all of the hard work put in by Carol and the New Penn Financial team. I greatly appreciated the “can do” attitude I received from Carol and New Penn Financial as a whole. The other lending institutions I worked with while trying to get my refinance completed told me it could not be done for one reason or another. This included my current mortgage lender of 13 years. I realized my situation was difficult at best given the low FICO score and tight debt to income ratio. However, this did not seem to be a huge stumbling block for Carol and New Penn Financial. She grabbed the opportunity and saw that the low FICO score was not caused by my own free will. They gave me a chance. Most lending institutions stop at your current FICO score if it does not meet their criteria. New Penn Financial is not one of those companies. They actually listen to your situation and tailor a solution for your needs. That is what most people expect when looking for a mortgage company. I found this type of special service with Carol at New Penn Financial. She knows that one size does not fit all and I am truly grateful for that.”

"Working with New Penn Financial has been another great experience. This was my 4th refinance in the past four years and 2nd with New Penn. They kept the process very simple while maintaining great communication along the way and not compromising any important information that would effect the outcome of my mortgage. I would definitely recommend New Penn to anyone looking to purchase or refinance a home and if the opportunity presents itself will work with them again in the future."

“Carol was very responsive to all my needs and she was always available whenever I had a question. The refinance process went very smooth and I am confident that my account is now in better hands. I am very appreciative of all of the hard work Carol did for me and my family. I would highly recommend New Penn to anyone looking for someone to service their home loan.”

"A little over a year ago, my husband & I were looking into refinancing our mortgage in order to free up some cash that we could use to pay down other debt and (hopefully) complete some other home renovations. My connection with Carol Karr resulted from an internet inquiry on refinancing our mortgage. She quickly beat out the other lenders with her prompt, informative answers and gained my confidence. At the time we ultimately decided to postpone the process so that we could make some small home improvements in an effort to secure the highest appraisal possible, but Carol had made an impression on me and was therefore the first person I contacted when we were finally ready to proceed with the refi last month. Fortunately this time around we were in a better position to proceed and Carol was just as patient and professional as before. Anxiety starts to set in when trying to gather all the necessary paperwork for the underwriters, but Carol kept in touch often to ease our minds and ensure that everything was going as smoothly as possible. She was a wealth of information and a terrific resource and we can't thank her enough for her tireless efforts. Carol has been a blessing to us throughout this process and not only are we now able to pay off other debt, but we can now also completely finish our basement without having to compromise quality."